I have to agree. My wife and I have had our phones since July 6th. We’ve each had numerous calls that degrade to the point the call is dropped or we have to hang up and replace the call. She is in LA for the next few weeks and it is difficult to say where the connection (e.g. voice quality issues) originate, but I can confirm that this has happened with local calls as well. I am beginning to think that the AT&T network is beginning to get overloaded with their windfall of new iPhone clients.

Who do I complain to? It is nearly impossible to speak with someone at AT&T as their iPhone support line is overloaded and after several minutes of wading through menu choices to speak with an iPhone support tech is abruptly ended with a message that says that the AT&T support system has failed—please call again. Then the call hangs up… I have tried five times today with the same result. AT&T better get their support services and network upgraded or they will not be able to retain clients two years hence.

I have the same problem with dropped calls. The signal would fluctuate from 4 – 5 bars to 1 bar and if i happened to be on a call, more often than not, the call would be dropped. This happened me with sitting at the same location. At first, i blamed that on AT&T’s network. Then i got a replacement iPhone but the same problem persisted. A Sony Ericsson phone (W810i) on the same AT&T network experienced no such problem. As much as i want to blame it on AT&T’s network, i have to admit that the culprit is most likely iPhone.

I’ve experienced sub par audio quality on the phone as well. When I got the phone I was extremely excited by the amazing screen technology, and am still amazed by it. They did a phenominal job on it. Before the iPhone I had an 11 year old Sanyo 4500 that all my friends ridiculed me for, so it never even occured to me that the iPhone wouldn’t at least match the voice quality.

But sure enough, the earpiece volume is too low, in a moderately noisy situation like walking down the street or in an office you have to strain to hear. The sound occasionaly distorts and buzzes. On about a third of calls there’s a slight background hiss. The voicemail is unmistakebly tinny. The speakerphone is mediocre. A genius bar guy at the apple store agreed that he had noticed these things as well. I read the wirelessinfo.com article that positively reviews the phone sound, I’m not buying it because I trust my ears. One thing the article doesn’t address is the volume being too low, also the distortion occurs when the volume is turned up, which you need to do unless at home.

I use my cell phone for work as well so this just isn’t adequate. I still can’t believe it’s so advanced in most ways yet inadequate in one of the most fundamental ways.

blah blah blah… This is the one “quibble” almost every tech writer has seemingly latched on to, regardless of whether they actually own the phone or not. The wife and I have had our iPhones for three weeks now and the call quality is neither better nor worse than our old Samsungs and we’ve had Cingul..err. AT&T for over 12 years now. We didn’t buy the phones with hopes of better call quality, we bought them for all of it’s other quality features, features that no other manufacturers can execute as well as Apple has with the iPhone. When I place a call I can hear the other end and they can hear me, what more do people want from a mobile phone? Bottom line – if people want great call quality they better hold on to their good, old, trusty landlines.

With the billions of dollars that the wireless carriers have spent on their networks, one would think that call quality would be foremost among their considerations. However, it also has something to do with one’s expectations. If you grow accustomed to lousy call quality and settle for it, they have no incentive to make it any better.

Peace,
Gene

blah blah blah… This is the one “quibble” almost every tech writer has seemingly latched on to, regardless of whether they actually own the phone or not. The wife and I have had our iPhones for three weeks now and the call quality is neither better nor worse than our old Samsungs and we’ve had Cingul..err. AT&T for over 12 years now. We didn’t buy the phones with hopes of better call quality, we bought them for all of it’s other quality features, features that no other manufacturers can execute as well as Apple has with the iPhone. When I place a call I can hear the other end and they can hear me, what more do people want from a mobile phone? Bottom line – if people want great call quality they better hold on to their good, old, trusty landlines.

The best hope for this is just more bandwidth. The audio quality goes down as bandwidth diminishes. If you use the YouTube app on EDGE you get a low-quality stream but over Wi-Fi you get a fatter, better-looking stream. With calls you are always on the low-bandwidth cell network even on iPhone. As your signal strength varies so does bandwidth.

The iPhone itself is running CoreAudio and has high-bandwidth audio decoding so it is ready to take advantage of any improvements AT&T makes to call quality.

I have to agree. My wife and I have had our phones since July 6th. We’ve each had numerous calls that degrade to the point the call is dropped or we have to hang up and replace the call. She is in LA for the next few weeks and it is difficult to say where the connection (e.g. voice quality issues) originate, but I can confirm that this has happened with local calls as well. I am beginning to think that the AT&T network is beginning to get overloaded with their windfall of new iPhone clients.

Who do I complain to? It is nearly impossible to speak with someone at AT&T as their iPhone support line is overloaded and after several minutes of wading through menu choices to speak with an iPhone support tech is abruptly ended with a message that says that the AT&T support system has failed—please call again. Then the call hangs up… I have tried five times today with the same result. AT&T better get their support services and network upgraded or they will not be able to retain clients two years hence.

So one guy told you that voicemail audio is a little tinny. That is just an anecdote, maybe his ears got tinnitus. Maybe his voicemail system has EQ settings set to compensate for lousy phones that
will sound tinny on a HIFI phone??

wirelessinfo has a bit more objective testing:

http://www.wirelessinfo.com/content/Apple-iPhone-Cell-Phone-Review/Audio-Quality.htm
how they test
http://www.wirelessinfo.com/content/How-We-Test.htm

Anecdotal, yes, but the person who made this report was already an AT&T wireless customer, and did not encounter that tinny sound on his previous phone, a Motorola RAZR. Just wanted that clarified.

Thanks for the link to those tests, however.

Peace,
Gene

So one guy told you that voicemail audio is a little tinny. That is just an anecdote, maybe his ears got tinnitus. Maybe his voicemail system has EQ settings set to compensate for lousy phones that
will sound tinny on a HIFI phone??

wirelessinfo has a bit more objective testing:

http://www.wirelessinfo.com/content/Apple-iPhone-Cell-Phone-Review/Audio-Quality.htm
how they test
http://www.wirelessinfo.com/content/How-We-Test.htm

What you’re asking for is EQ settings. Go read Apple’s site about battery life on iPods. They recommend an EQ setting of “Off” to maximize battery life.

If you start using the processor to post process the output of the phone chip, you’re taking the ARM processor out of low power idle mode, and into a power draw situation.

I’m sure Apple would prefer to let the cellular chipset they selected handle the phone audio needs, so any tweaking they do would be within the capabilities of the chip. Having longer battery life–longer talk time–is typically a higher priority.

Dana’s point is the iPhone is more than just a phone. Many of the features rely on server side features that AT&T has implemented, services likely missing from the network you’re roaming on. You’d also be advised to find WiFi hotspots because paying for roaming data is going to hurt if you’re used to an unlimited account back home.

I lament the poor call quality that exists on most wireless networks and with most phones. Sadly I believe the world is made “good enough” and really clear calls will never be a reality.

Why would it stop working? ATT, like all carriers, has roaming agreements where they don’t have their own network. My T-Mobile phone worked fine in Mexico, for example, just as well as a Verizon, ATT or any other USA phone would. Of course, it comes at a price.

I’d say, you can’t get blood from a turnip.

Just as with all digital media, you can only do so much by running filters on audio files. You can’t add fidelity that wasn’t there in the original signal; just as digital zoom can’t add detail to an image, only blow up what’s already there. And while digital filters can filter out various kinds of noise, there is a noticeable cost; for example, when you filter out high-frequency hiss, it muffles the treble to some extent, and the more you crank up the filter the more muted the high-end gets. When I transferred a bunch of old recordings to CD, I had to do a lot of experimenting with the filter settings to get the audio compromise I was happiest with, and this would vary from album to album. Filter technology has probably improved some in the intervening years, but I’d still be leery of putting too much automatic filter action into a consumer device like the iPhone.

I’m not sure how much better Apple could make call quality, as long as they are tied to a telecom company that is willing to settle for mediocre, as ATT seems to. Something else bothers me about the iPhone, an issue which I haven’t seen addressed in any of the many reviews I’ve read about it. No matter how great it may be in the US, suppose I travel frequently outside this country? Or suppose I’m a UK resident and get my iPhone service via Vodaphone or whatever company winds up with the contract, and suppose I travel over to France a lot? Wouldn’t the iPhone be completely useless outside one’s home country (not just telephony but all the other goodies as well)? I guess what I’m saying is I don’t understand how Apple’s one-country one-monopoly strategy is supposed to fit in with the realities of globalization.