Microsoft should have been basking in glory this fall. Windows 7, designed to fix all or most of the ills of Vista, has received lots of raves even before its debut. And that’s forgetting the possibility, a strong one in my opinion, that some of those stories exhibiting over-the-top enthusiasm were bought and paid for by Microsoft.
Regardless, all those reviews and those new ad spots showing how warm and fuzzy Windows 7 is for six-year-olds, should have been sufficient to guarantee a huge and positive reception for the new operating system. That is, until the bottom fell out, resulting from a totally unexpected catastrophe.
You see, the Sidekick failure clearly demonstrates that something is seriously wrong with Microsoft. Despite the fact that the Sidekick depends fully on the cloud for managing your contacts, photos and other stuff, they evidently didn’t keep their part of the bargain to provide competent support when they spent some $500 million to acquire that company’s inventor, Danger.
More and more reports are coming to light that key personnel from Danger have either left the company, or been redeployed to another department, such as Microsoft’s nascent Pink mobile phone project. Support staff has been severely reduced. To add insult to injury, former Danger CEO Andy Rubin actually left Microsoft to become lead developer for Google’s Android platform. If you can’t keep the key executives of a company on board, how will the newly-minted Microsoft employees left behind feel about the situation?
Now gutting Danger’s infrastructure support staff may seem sensible from the standpoint of corporate bean counters who haven’t a clue about what’s necessary to manage a complicated server network with the appropriate level of redundancy, but it comes across as a “customer be damned” decision.
Meanwhile, I expect lots of Sidekick owners will be dropping that accursed smartphone like a hot potato. Indeed, T-Mobile has reportedly halted sales of the Sidekick, which is small consolation for the million-plus customers who found themselves betrayed by this server failure. What’s more, there are already reports that customers are being allowed to dump their contracts and transition to a different smartphone platform.
Now amid the apologies, Microsoft won’t be able to make the excuse that they had no responsibility for Danger’s products and services, since they did acquire the company and its obligations. This massive failure raises some serious questions about the efficacy of Microsoft’s cloud-based initiatives.
You see, in trying to compete with Google, Microsoft is making Office available in the cloud, joining their existing services that include email and calendaring. That’s all well and good if the system works, but the Sidekick fiasco casts serious doubt on such initiatives. Why should you entrust your stuff to an outfit that doesn’t care about you?
Now I realize that some of you might attribute the Sidekick disaster as more an indictment of cloud-based computing than the failure of any individual company. I suppose there’s merit in that point of view, since the technology is all quite new and the entire concept of cloud-based computing remains a work in progress, punctuated by occasional failures from other companies including Microsoft’s arch rival, Google.
At the same time, you can be sure that Amazon, Apple, Google and other companies with similar online services are busy shoring up their networks and doing what they can to reduce outages and make sure that nobody will ever lose a single file. That will take time, and I expect in a few years, such outages will be mostly history.
At the same time, the system will only function if the company behind the network cares about its customer and ensures the system is not just reliable, but has an adequate and well-trained staff on hand to keep the servers running and appropriately updated. Cutting personnel to save a few million dollars may make sense from the standpoint of your bottom line, but it doesn’t help if that reduces reliability, particularly when the inevitable failures do occur.
It’s a sure thing that the people who embraced the Sidekick may even now be kicking themselves for not abandoning the product when Microsoft took over. Worse, T-Mobile, despite a great reputation as a wireless carrier, is bound to lose customers and some of that hard-won reputation over this debacle.
Now for those of you who feel that Microsoft should be given a pass, let me ask you: How can you possibly rely on a company that charges excessive prices for its products, but doesn’t provide the reliability and security that you need? How can you depend on a company whose management, in the person of CEO Steve Ballmer, can’t utter a single sentence without coming across as unstable? How can you believe a company that simply can’t tell the truth, something that’s been demonstrated over and over again all these years?
In recent columns, I’ve suggested that Microsoft’s stockholders should be demanding a refund. That’s true for customers as well — and an avalanche of such demands may be the only way to demonstrate to Microsoft that they need to change their ways.
- Office for iPad: Free — Sort of! As most of you know, Microsoft is not nearly as flexible or successful as Apple in keeping secrets. Sure, news about an upcoming Apple gadget will usually leak from the supply chain, but software releases tend to get a higher level of protection from the teeming masses of tech journalists and financial analysts. Of course, secrets encourage the media to just make things up, using their perceptions about Apple as a basis for guessing what they're working on. With Microsoft, rumors about a forthcoming Office for iPad release have come and gone and come again. Some of the stories suggest the software has been ready for several years, awaiting approval from the executive team for release. But former CEO Steve Ballmer reportedly opposed the move. In addition, there was a huge detour: With the arrival of the Surface tablet, Microsoft touted the presence of Office on both the ARM-based RT and Intel based Pro versions as an advantage over other tablets. This supposed advance, such as it was, wasn't quite what it seemed to be. You see, there is still no version of Office that's compliant with the Modern or Metro UI. It's basically just the same old Office 2013 release for desktop PCs that's running from the desktop layer. Regardless, people aren't buying. The Surface tablet has been one huge failure for Microsoft, and the Office advantage was no advantage at all. Some estimates claim that Microsoft is losing out on billions of dollars in potential revenue by not delivering an iPad version. Well, it appears Microsoft's new CEO, Satya Nadella, has provided a dose of sanity. In a special media event in San Francisco, Microsoft announced Office for the iPad. Indeed, Windows 8, considered a disaster for the company, wasn't even on the agenda, and that clearly sends a strong message about the company's future direction. The iPad app suite is available in a sort of freemium arrangement. You can download a copy the iPad versions of Word, Excel and PowerPoint free from the App Store and open and view documents. If you want to actually create and edit documents, you need to subscribe to Office 365. Pricing depends on the package that best meets your needs, but the Home version is $9.99 a month, and includes support for up to five Macs and PCs and a single tablet. Of course, if you already have an Office 365 license, the unlocked iPad version is free. Whether Microsoft earns more revenue from this product largely depends on how many additional signups the iPad version generates. Unlike Adobe, you can still buy retail copies of Microsoft's traditional Mac and PC apps. You aren't forced to subscribe to the cloud-based account. Certainly the decision to release Office for the iPad couldn't come at a better time. PC sales are down and Microsoft's efforts to go mobile have been largely stillborn. Even the purchase of the failed handset division of Nokia isn't expected to change the situation. Consider what happened when Google bought another failing handset company, Motorola Mobility, and you'll see what I mean. Meantime, Office for the iPad is already garnering favorable reviews. The ZDNet division of CNET says the suite "sets the gold standard for tablet productivity." That's high praise, because there are already a number of office-style app suites on iOS and Android. The standard bearer is Apple's iWork, which offers essentially the same feature set on the Mac, iOS and cloud-based versions. What this means is that, if you have an iCloud account and use a Windows PC, you can still use iWork and share your documents with users on the other platforms. It's also free with a new Apple gadget, which may be the most compelling sales pitch of all. So why should anyone who isn't already an Office 365 subscriber take the plunge just to be able to take advantage of the full feature set of Office for the iPad? Is it really that good? Here Microsoft may have miscalculated by assuming that iPad users already have a Mac or a PC, and thus the iPad represents just another device. But more and more people rely on an iPad as their primary personal computer, and they are going to be decidedly reluctant to pay $100 a year forever to get a fully-enabled copy of Office. Remember, iWork is free. Does Office's enhanced feature set and superior compatibility with the Mac and Windows versions deserve a higher standalone price? Time will tell. As most of you know, Microsoft has had a mixed reputation with Mac apps. While paying lip service to Mac interface conventions, even such features as Auto Save and Versions have yet to be supported. When you work in an Office app, you sometimes think you're really using something actually meant for Windows, but clumsily ported to the Mac platform. The document windows may seem Mac-like, but the features carry the awkwardness of Windows. But when it comes to tablets, Microsoft is in a new world. There is no Windows equivalent, and thus Microsoft had to rely on Apple's development tools to build the product. For the most part, it seems successful at first blush. So Microsoft claims that Office for the iPad was built from the ground up. From the look and the feel, it does seem a clever adaptation of Office conventions slimmed down and styled for tablet use. Most of the reviews talk of a fast and fluid user experience, though some of the more obscure features found even in Office for the Mac won't be supported, though that probably doesn't matter. What's more, there appears to be decent cloud integration, meaning you can pick up where you left off on an Office document from another platform and continue your work on your iPad. Microsoft's target audience is no doubt the business world, which has embraced the iPad with a passion. This is where Microsoft is apt to gain a number of users, but if these companies already have Office 365 licenses, it won't matter. If they haven't embraced the cloud yet, there could be a sizable rate of customer conquests. I'm sure Microsoft's marketing people have been busy crunching the numbers and considering the possibilities. What's important for Microsoft is the user license. Surface has done nothing for them, and if Apple can deliver substantial new revenues to its sometimes rival, that works to the advantage of both. Meanwhile, the Office for iPad apps quickly rose to the top of the charts at the App Store. Let's see how it stands once the early adopters have their copies, and how that impacts the Office 365 signup rate. If Office for the iPad does well, will that speed up development of Office 2014 for the Mac? I suppose we'll know soon.
- Apple, the WWDC and the Wacky Run-up After quite a run, and ahead of a 7-to-1 stock split, Apple's stock price had declined slightly before the WWDC keynote on Monday. I suppose this was to be expected. The event was presaged with optimism, skepticism and silly claims about what the company must do to survive. Some weeks back, for example, one online pundit who doesn't deserve to be named or linked suggested that the company would be toast if the iWatch wasn't released in 60 days. When that date passed, and Apple was still here, it merely represented yet another example of commentators lying through their teeth or making downright foolish claims to generate online traffic. Having a respect for facts and logic played second fiddle. There was also the "Apple must" meme, that the WWDC keynote must be filled with new hardware and new product categories, even though it was ostensibly for developers. Thus, we know there would be news about iOS 8 and OS 10.10 because Apple said as much. But expectations that there would be new hardware weren't met. There was no Apple TV or iWatch demonstration for developers, but the people who build apps for Apple gear still got plenty to consider, including a new simplified programming language known as Swift. But OS 10 Yosemite? What about that Looney Toons cartoon character? Clearly Apple isn't taking that into consideration with OS 10.10, which will sport the rumored flatter look and feel, reminiscent of iOS. The improved transparency effects and cleaner text and windows seem interesting enough if a new OS X skin appeals to you. While Mavericks was heavily laden with hardware improvements to use RAM and power more efficiently, Yosemite is heavily disposed towards improvements for Mac users. Front and center is Continuity, which greatly simplifies the passage from Mac to iPhone to iPad, and back again. Email and messages can begin on one, and be completed on another. You can also use your Mac or, with iOS 8, your iPad to make and receive phone calls on your iPhone. Of course your iPhone has to be active on the same Wi-Fi network for this Handoff process to work. SMS messaging is also supported; again with a networked iPhone. You can also use your iPhone to set up an Instant Hotspot, though that would appear to require support from your wireless carrier, as Apple indicates on their site. Clearly Apple's critics will complain that Continuity is yet another way for Apple to rope you in to depending on their ecosystem. But there's nothing wrong with that. Other companies and their sycophants in the tech media are probably jealous. So iCloud becomes iCloud Drive, since you can now use it as an online repository for all your files, and even set up a traditional file/folder hierarchy that can be accessed on all your Apple gear, including your iPhone and iPad, along with a Windows PC. In a sense, Apple is going after Dropbox and the cloud storage systems from Microsoft and Google to set up seamless ways for you to store and easily transfer larger files. Mail for Yosemite, with the promise of greater speed and efficiency, has a new feature, dubbed Mail Drop, which lets you use your iCloud Drive as an intermediary for file attachments of up to 5GB. This will help you avoid the usual problem of sending large files to a recipient. Email services traditionally limit attachments to less than 20MB. Windows users will simply receive a link in their email to retrieve the file, which definitely rains on Hightail's parade. Since iCloud now plays a larger role in storing your stuff, new storage plans are coming. You'll still get 5GB free, but 20GB is just 99 cents per month, and 200GB is $3.99 per month. For small businesses, or families with loads of photos and other files to store and back up, the latter plan is the sweet spot. You'll be able to get up to 1TB of storage once all the options are in place. Spotlight has been enhanced to include both online and local searches, which is something you can already do under Windows. I suppose Apple is hoping you'll move away from Safari searches and rely on Spotlight to find everything. Here's why: While Google search is still supported and remains the default on Safari, Spotlight uses Microsoft Bing. I wonder how Google will react when they get the memo. As with Mavericks, OS X Yosemite will be available this fall, probably between late September and late October, as a free download and is reportedly compatible with the very same Macs that can run OS 10.9. While developers are already downloading the first Yosemite preview, up to one million Mac users will receive access to Yosemite betas this summer. So be prepared to sign up as soon as possible. I expect they will want to get a few releases out before letting non-developers gain access to the seeds. While iOS 8 also comes across as a compelling release, Apple has yet to say anything about side-by-side multitasking for iPads. I suppose that could come later. Meantime, in addition to the Swift development language, Apple is moving towards giving developers more flexility in building and selling iOS apps. There is, for example, support for Touch ID and third-party keyboards. So, although the new QuickType predictive keyboard scheme may appeal to most users, those who want a Swype or another third-party keyboard to replace Apple's will get full system support. Would that were true with other apps, and it would be nice to be able to pick something else as the default for such tasks as email and browsing. As predicted, HealthKit will be designed to allow developers of health and fitness apps to seamlessly communicate with your iOS device and the new Health app. Such major medical institutions as Mayo Clinic have announced full support, which means you'll be a tap away from monitoring your physical condition, and your doctor can receive immediate updates should test results require their attention. Apple, by the way, promises what appears to be bulletproof security for Health and also for HomeKit, a tool for developers to build apps to better integrate your connected home. The HomeKit feature is called Secure Pairing, which supposedly means that only a registered iOS device can unlock your home, adjust the lights, turn on the microwave, or perform many other functions in your home. Developers will be able to bundle apps at a special discount and offer beta testing functions via the App Store. A new "Explore" feature will make it easier for you to discover the more than 1.2 billion apps now available for iOS users. While iOS 8 won't look altogether different from iOS 7, and thus isn't apt to be quite as polarizing, that can't be said for Yosemite. Right after the initial announcement appeared in the tech media, one of my friends, who has already had a love/hate relationship with Mavericks, responded with just one word, "YUK!" Her concern is that it looks more like iOS, but I reminded her that it's still OS X and her Mac will still run like a Mac despite the changes. Oh, and by the way, the iPhone 4 is not on the iOS 8 compatibility list. It was hit or miss with iOS 7, so it makes sense it has been retired from future iOS updates. In any case, Apple's stock price resumed its upward climb Tuesday morning. Evidently Wall Street was impressed.
- The iMac SSD Transplant Report It's quite certain that the designers of recent iMacs didn't consider what might be required if you wanted to change anything more than RAM. And on the 21.5-inch version, you can't even do that. So this forces you to load up such Macs on Apple's build-to-order page when you place your order, so you don't have to concern yourself about lost upgrade opportunities. Now I bought my late 2009 iMac towards the end of that year, a few weeks after release. I did customize some, with an Intel 2.8GHz i7 processor, and the upgraded graphics card. I kept the standard 8GB RAM, since I could always flesh it out later if I wanted; that was the one thing that could be upgraded easily. Indeed, when the time came to move to 16GB RAM, I did the deed in about five minutes from the time it took to lift the iMac from my desk, place the screen on a large towel, open the tiny cover at the bottom of the unit, and replace the RAM. Although that RAM upgrade should not have made a substantial performance change, or at least I didn't expect one, I found that some apps seem to be less apt to clog system resources. A particular example was Parallels Desktop, where I was able to launch into a Windows virtual machine somewhat more quickly, with fewer slowdowns impacting other apps. Understand that I seldom gave Windows more than 1GB of RAM, so the slowdowns shouldn't have been as drastic as they were. In any case, I appreciated the modest performance boost, but still suffered from long startup times, amounting to several minutes because I launch half a dozen apps at startup, and opening one of those large productivity apps, such as Adobe Photoshop and QuarkXPress, took 20 seconds or more. Anything that involved copying large numbers of files seemed glacial, and the 1TB Western Digital Caviar "Black" drive that shipped with the iMac was regarded as reasonably swift for its time. So I enlisted the expertise of Other World Computing, who specializes in Mac upgrades, to suggest a suitable drive upgrade for review. We settled on the closest match to the stock drive, OWC's 1TB Mercury Electra 6G SSD. If you want to buy one, it retails for $478, a fairly normal price for such a device. If you can don't need that much storage, or can rely some on an external drive, you can get a 480GB SSD for $259. OWC also includes some useful features that make it suitable for use on Macs. So what OWC calls "global wear leveling algorithms" and "StaticDataRefresh" are said to eliminate the need for one of those TRIM hacks, not officially supported with OS X Yosemite, which are often necessary for third-party SSDs. The major claim to fame with SSD is a performance level several times higher than a traditional hard drive without the wear and tear. OWC advertises "sustained reads up to 535MB/s and writes up to 443MB/s," although I made no effort to verify that claim. Alas, you can't just pop the hard drive out of an iMac and put a new one in. Installation involves a laborious process that you shouldn't try without some careful instructions. You'll also need to buy a special kit that contains some special tools and a pair of suction cups. OWC sells such a kit for $59. They have also posted an instruction video that makes the process seem less intimidating. It's still not a cakewalk, but if you pay close attention, and you're comfortable with a tiny Torx screwdriver and fiddling with slim, delicate wiring harnesses, you'll probably do all right. In addition to the SSD and the drive installation kit, OWC also sent along a 3.5-inch drive adaptor — the SSD is a 2.5-inch device — although you actually can get by without it. Oh, and by the way, next-generation of ultra-thin iMacs are even more difficult to upgrade. In place of magnets to hold the glass in place, Apple has moved to a special adhesive tape. In any case, I received the kit on a Saturday, and steeled myself for the installation the following Monday. I watched the video several times, and kept it available on another Mac, the review iMac 5K that has since been returned to Apple, just in case I needed a refresher. And I did. I won't detail all the steps here. But it starts with using the two suction cups to pry the glass from the iMac's chassis. After that, you have to unscrew a bunch of tiny Torx (six-point) screws to remove the LCD display. All this has to be done real carefully, and it's best to have some clean, soft surfaces on which to place the delicate components you're removing. Disconnecting the LCD involves unplugging some real slim wiring harnesses, and you have to be extremely careful. It's not that replacement cables are necessarily expensive, but getting them from a local Apple dealer or even an Apple Store will not be easy. They are not regarded as user serviceable parts. To prepare myself for the process, I ran a full clone backup to the external FireWire 800 drive with Carbon Copy Cloner. From beginning to end, it took over an hour to install the SSD. The photo at the left shows the iMac at the point where the LCD panel was being removed. The only fly in the ointment was the dust that accumulated inside after five years in dusty Arizona, and it required a few moments to blow it out. No doubt I improved the long-term reliability of this computer in the process. After the iMac was closed up, I carefully reconnected all the peripheral cables and the power cord. Since I had to install a new OS onto an empty drive, I pressed Option during the startup process to allow me to select the Yosemite restore partition from the backup drive. The relative speed of the installation signaled what I'd expect once the iMac had its own OS. The migration process required some four hours to restore 500GB of data to the new drive, about the same as the same migration procedure took on the iMac 5K. Once restored, I was able to give the SSD the acid test, and I was amazed. Normally it takes up to three minutes for my Mac to boot and all startup apps to load. This time the process took little more than 30 seconds to complete, and I hit the desktop in 15 seconds flat. Most apps launched instantaneously, and Adobe Photoshop took maybe three seconds. QuarkXPress 10.5 loaded in about 10 seconds. As any of you who has used an SSD can testify, just about everything runs amazing fast, and the dream of almost instant response is realized. Indeed, it is now hard to detect much of a difference between my old iMac, and the iMac 5K — the latter came with a 1TB Fusion Drive, which gives you most of the performance of a true SSD — which goes to show how much of what you do on a Mac is drive related. Based on the system tools I put into action, the iMac is also running a lot cooler now, since the drive generates little or no heat, usually not much higher than 100 degrees Fahrenheit after some intense action. It's hard to complain about that. The sole downside, and it's minor, is the fact that a 1TB SSD generally formats to around 960GB capacity, short of the 999GB used by the previous drive. But that's really a minor trade off to gain those amazing speed advantages. True, an SSD, and the accompanying installation kit, aren't exactly cheap. But it's a lot less expensive than buying a new Mac. If you would rather not engage in such extensive transplant surgery yourself, and I understand why, see if a local Mac dealer would do it for you; an Apple Store would refuse for obvious reasons. You can also ship your iMac to OWC's own plant, of course, but first see if you find a nearby dealer to handle the chores, because it will cost less, particularly when you include the cost of shipping. A nearby authorized Apple dealer, MacMedia of Scottsdale AZ, considers iMac drive upgrades a Tier 2 process for which it charges $95. It's definitely worth the peace of mind if you choose to take this step. Now OWC normally sends out review hardware for 30-day evaluations. But since reviewing this drive involved a complicated installation process, they aren't exactly rushing me to return it.
- About Terminating iTunes with Extreme Prejudice So iTunes hasn't exactly received the love in recent years. Some say it's bloated, although technically that's not quite true. Others are just overwhelmed by all the features that are regularly added, without taking steps to simplify the interface so the power of the app is at your beck and call. Others fret over stability and reliability issues, and reports that music databases may be borked with iTunes 12.2 and Apple Music only make matters worse. Now my history with iTunes goes back to its origins as SoundJam and later SoundJam MP Plus from a now-defunct publisher known as Casady & Greene. In 2000, Apple made the smart decision to buy the product, and bring along its developers, including Jeffrey Robbin, now a VP of consumer applications at Apple. In addition to being lead developer of iTunes, Robbin is credited with helping to create the software for the iPod, and was, several years ago, reported to be a part of the development project to create an Apple TV set. Of course, that project appears to have been discontinued, but it's notable how Apple has put Robbin in charge of significant projects. I've known him for years, and he's a real talented guy and deserving of his success. But something's gone real wrong with iTunes, and it's in need of serious repair, or Apple needs to start over and rethink the app. Before I go on, don't assume that starting over is anything new with Apple. Ask users of Final Cut Pro, for example. Although the new and far cheaper version, Final Cut Pro X, got a whole lot better over time, some loyal users chafed at the changed interface and lost features, and went elsewhere. Still, Apple is not shy about changing thingsy, and it's high time that iTunes go under the knife. The latest version, 12.2, was released to introduce Apple Music. It's otherwise substantially the same as the previous cluttered version, only it's more cluttered. It only adds new layers of inconsistency and unpredictable behavior to an app that was already breaking at the seams. A major change of version 12 was the use of a context-sensitive navigation bar that totally confounds muscle memory. So when you move from Music to Podcasts or to Movies, the options and the width of the nav bar labels changes. This may make sense from a logical point of view, but it means that you have to stop and think before you click. Apple Music merely adds extra labels for the Music section. There's no Apple Music icon, since the feature integrates with existing music features. All right, that's part of it, and I suppose most of you have gotten used to the poor implementation of this feature. There's more, however. With Apple Music, context menus usually don't work, and the ellipses that are usually placed next to the titles of albums and tracks don't deliver consistent context results. Select an album in the For You page and the ellipse will only allow you to share the album. When you click on the album to open its playlist, you have additional options to share an album, but none to tell Apple Music you want that thing off your list post haste. To make matters worse — and more confusing — if you tap and hold an album title in the For You list in Music for iOS 8.4 (and now the 9.0 beta), you not only have extra choices, but one entitled "I Don't Like This Suggestion." Why isn't that readily available with iTunes? Tell us Mr. Robbin! I realize that iTunes is very much a browser, meaning that the content you access can be instantly altered. I suppose that adding more context options is something that could be done on-the-fly without updating the app, and maybe it'll be fleshed out over time as the service is refined. For now, however, the interface and the layout are poorly designed, as if it was perhaps thrown together to meet a deadline with the hope it'll be fixed later. Kirk McElhearn, Macworld's "iTunes Guy," and my go-to expert on such matters, suggests that Apple's marketing people are being given too much power to drive the look and feel of iTunes. It's more about turning visitors into paying customers, but it doesn't even succeed on that level. If they hope you'll buy a track you're enjoying in Apple Music, the process is definitely not easy. Or perhaps Apple really does believe that we are all destined to rent music, and this is only guiding you into that direction. Remember, when you rent music, you own nothing other than the tracks you've previously purchased. Anything you've downloaded from Apple Music stops playing when you stop paying. If you decide one month you have other priorities, and you've spent days fine-tuning your custom playlists, will Apple allow you to suspend your membership for a while, and allow you to pick up where you left off a month or two later? Just asking. The reason I suggest Apple should kill iTunes and try over is that the app has moved in the wrong direction. It doesn't mean it should be split up into separate media apps, as is done in iOS. Having a single place to get play and acquire content on a Mac or PC is probably the more efficient idea. But that shouldn't keep Apple from starting over and devising a better way. It's not that there is better competition out there, particularly if you are accustomed to the Apple ecosystem. But how long will Apple allow this messy situation to continue before taking action?
- The Dangers of the Paperless Revolution From the very first day personal computers and online access became relatively inexpensive and popular, there was the dream of a paperless revolution. In other words, rather than printing all your documents, including manuscripts and even financial records, you'd reduce them to ones and zeros and turn them into computer files. In the early days, you used floppy disks for storage that were later accompanied by hard drives, but later on you used CDs, DVDs and thumb drives for removable storage. Capacity soared as fast as ways to consume that capacity . But with easy online access came places to store your stuff in ways that made it easy for other people to read. So you had blogs and social networks to spread the word. Facebook and other companies turned the concept of social networks into billion dollar businesses that stored and monetized your words and pictures, coherent and otherwise. Yes, you still buy printers and expensive consumables, but maybe not quote as often as before. I recently reverted to a cheap Brother laser printer that, when I use recycled consumables, costs less than a penny a page to operate. It's rare that I need four-colors. Still, money is money, and I have enough storage at hand to keep my stuff in digital form. I can also call on Microsoft OneDrive, part of the Office 365 subscription, to place up to 1TB in the cloud. Of course, my ISP won't let me send that much in the way of data because of the dreaded bandwidth cap. Now as many of you know, although I've worked as a broadcaster since my early 20s, I also have a long background in the publishing world. I have written books and edited and published magazines, and the romance and the feel of the printed page remains, at my advanced age, endlessly attractive. As a practical matter, however, print is essentially dead, although some publishers may not know it yet. The remaining physical newspapers are mostly on hard times, with reduced advertising revenue and page counts, and smaller staffs. Most of the content has been pushed online, though some of it resides behind a paywall. This means you have to subscribe to get more than the paragraph or two posted to tempt you to read more. With proper preservation techniques, printed material can be stored without serious deterioration. So it's there for you to read a decade from now, or 500 years from now all things being equal. Maybe our heirs will need to learn our peculiar twenty-first century colloquialisms, but the content will be readable and, we presume, understandable. But the other day, I was cleaning out a night table in the master bedroom and found a tape cassette dating back to the 1980s. To me, it was a useless piece of plastic containing an equally useless magnetic coated roll of tape inside. Why useless? Well, I gave up my last cassette recorder, a Radio Shack mind you, a decade or two ago. Or maybe it disappeared in the move from one home to another, and I haven't had a car with a cassette player in years. For $39.97, I can still buy a cassette recorder from Radio Shack; well, at least as long as the stores last, and that won't be long. Without buying something new, the recording contains something I cannot hear. Before the last move to a new home, I encountered a box of floppy disks dating back to the early 1990s. I hoped I transferred that content onto CD, because it's been years since I had a floppy drive. Truth to tell, you can still buy a USB-based floppy drive for less than $20, so you should be able to read most floppies, well except the ones smaller than 1.4MB. But even if you can read the files, would you have an app that can open them? Maybe Word, but not QuarkXPress and other important productivity apps. And what about apps that haven't been updated in years, software no longer being developed? So we have documents that may be no more than 10 or 15 years old that suddenly can't be opened unless you have a vintage Mac or PC with an older version of the app. There may be other ways to trick your computer to open those documents, but you are suddenly confronted with a wave of incompatibility in what is, in the scheme of things, a very short time. Of course all those photos and videos you post on Instagram or Facebook are saved in industry standard formats, such as JPEG or MOV. At least they are standard formats now, but what about a decade from now? What about all that peerless prose you posted online to your WordPress blogs, or a social network? How much of that material will still be available in the far future? What about the stuff you deposited in the cloud for safekeeping? Will the services that host your data even be around? After all, the cloud is just a network of servers with hard drives or SSDs, no doubt more powerful and reliable than your equipment, but still based on the same technologies. A thousand years from now, imagine distant visitors from another star system stopping by on Earth to see what happened to those foolish humans whose civilization had long since vanished. How much will there be in the way of relics to assess our history? They might be able to restore and, with their own computers and expert translators, read our printed documents, but what about those floppies, those mechanical hard drives and other storage devices? Will any of it be left to decode? Would SSDs be the most durable medium? How much have we sacrificed in the permanence of our written words and photos by moving everything to the cloud? How long can you depend on that stuff being available, particularly as new companies and services arise to replace the old ones? Yes, print may be on life support, but it'll be a say day for everyone when it disappears. Just recall the quaint birthday present Dr. McCoy handed to Captain Kirk in the 1982 sci-fi classic, "Star Trek II: The Wrath of Kahn," and consider how real that scene might actually be in our far future.
This article was posted on Monday, October 12th, 2009 at 6:00 PM and is filed under News and tagged with: Amazon, Android, Android platform, Apple, calendaring, cellular telephone, Cloud, cloud-based computing, complicated server network, Danger, Google, Microsoft, Microsoft Vista, Operating System, Sidekick, similar online services, Steve Ballmer, T Mobile, Windows 7, Wireless Carrier.