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Why Apple Should Ignore the Press

January 28th, 2008

From time to time, Steve Jobs has said that certain product features were added because of lots of customer requests. Notice he never mentions the press as being the source of such changes, but wouldn’t that still make sense?

Wouldn’t you think that long-time journalists who have covered the technology industry for years ought to have some semblance of an understanding of what features might be salable and significant and what features simply won’t work in the real world?

Maybe, maybe not. I’m kind of leaning towards the latter, and I don’t regard myself as an example of the typical Mac user, for example, that Apple ought to listen to. Having been exposed to all this gear for so many years, I’m probably more of an elitist — make that a financially-poor elitist — and my tastes don’t necessarily reflect the mass market.

So let’s look over the years, particularly during the time when Apple was an allegedly beleaguered company, and what the pundits were telling the company to do. And, worse, when Apple actually listened to them once upon a time.

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Waiting for Leopard Book II: The Real Marquee Features

October 18th, 2007

All right, with a genuine 316 new features and enhancements in Leopard, you can probably talk all day about the ones that appeal to you. But you only read, most times at any rate, about a handful of sexy features that, while useful in and of themselves, may not be the most important reasons to buy an operating system upgrade for your Mac.

Sure, I do plan on trying Time Machine and comparing it to my existing backup solutions. I’m also curious about Space and how well it performs in relation to other multiple desktop applications that have appeared and disappeared on the Mac over the years.

I’m particularly hopeful about the Finder. Not so much about the spiffier interface, but whether its speed bumps have been eradicated. While it handle multitasking better? If a network share shuts down (such as putting a MacBook to sleep), will the Finder realize the changed condition right away, or present a spinning beachball for several minutes until it figures out what’s going on?

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Newsletter #395 Preview: Do Macs Make Sense for Business?

June 24th, 2007

From the very first day the Mac appeared, the critics said it wasn’t a serious personal computer. The graphical user interface meant it was just a plaything for the rich and restless, and that you couldn’t get any serious work done on it. That was the function of the real computer, the one that you manipulated with text commands.

Of course, that argument didn’t sit very well when Microsoft adopted many of the same interface niceties. Maybe it was a pale imitation of the original, but the basic concepts, requiring keyboard and mouse, were still present and accounted for.

Yet even when so-called business computers came with point-and-click interfaces, somehow the Mac was still relegated to the category of a toy. It didn’t matter that graphic artists embraced Macs for such chores as desktop publishing, digital artwork and movie special effects. You see, a real business computer was supposed to be used for spreadsheets, and databases and that sort of thing. Sure there was Mac software available that could carry out those functions as well, but Apple did an extremely poor job of making its products affordable for companies that needed to order them by the hundreds or thousands.

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Newsletter #391 Preview: Will Mac Users Accept Being Normal?

May 28th, 2007

For Mac users, the good old days weren’t always so good. You’d go into a store to find some software, and be told there were very few titles for Mac users, or you’d find a few dusty boxes in the rear, in some out-of-the shelf. Even if you managed to locate something that appealed to you, it was most likely a long-outdated version.

Indeed, some suggest that Apple’s missteps in those years left the platform eternally doomed to niche status. Macs were expensive toys for the well-heeled, although they were cherished by graphic artists and musicians. Clearly they knew something the rest of the personal computing world didn’t.

I was told over and over again that real computers required mastering command lines and understanding rudimentary programming at the very last. And no wonder, because sometimes doing simple things required extraordinary efforts.

Take the time a colleague at work wanted to exchange messages with me via a bulletin board system. I had the software up and running on my Mac at home in just a few minutes. But each time I asked him if he was ready, he talked about having to create a “shell” to run a telecommunications session.

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