Here is a situation that is just unfolding. A few days ago, my 3rd generation 15gb iPod bit the dust. To replace it, I decided to go a little cheap and get a refurbished 30gb iPod w/video since it was $100 less than a new 30gb iPod w/video. The box arrived today and much to my surprise, it had the CD, the slip like cover for the iPod, earphones, and a USB sync cable but no iPod. I have called Apple about it and James (the person who I spoke with at Apple) told me he is transferring the case to a different department and they will get back to me in 24 hours. For understandable reasons, I don't think that they believe me.