Refurbished iPod

Discussion in 'Apple Mobile Gear' started by aaron, Aug 10, 2006.



  1. aaron

    aaron Technology Advocate

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    Here is a situation that is just unfolding. A few days ago, my 3rd generation 15gb iPod bit the dust. To replace it, I decided to go a little cheap and get a refurbished 30gb iPod w/video since it was $100 less than a new 30gb iPod w/video. The box arrived today and much to my surprise, it had the CD, the slip like cover for the iPod, earphones, and a USB sync cable but no iPod. I have called Apple about it and James (the person who I spoke with at Apple) told me he is transferring the case to a different department and they will get back to me in 24 hours.

    For understandable reasons, I don't think that they believe me.
     
  2. Gene Steinberg

    Gene Steinberg Forum Super Hero Staff Member

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    Well, did you buy it direct from Apple or what?
     
  3. Paul

    Paul Guest

    What a terrible situation to be in. What a bummer. I would do as suggested and contact your credit card company. From what I understand most card companies pride themselves on offering protection to its customers on these such things.

    Paul
     
  4. Gene Steinberg

    Gene Steinberg Forum Super Hero Staff Member

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    I am also very curious as to whether Aaron was able to resolve this dilemma directly with Apple. That would be the most sensible solution for all.
     
  5. aaron

    aaron Technology Advocate

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    The good news is that the issue has been resolved. Apple sent me a replacement iPod which I received today.

    I had called the Apple Store's 800 number again on Monday and got someone in customer service who was very competent and sent my case to a department within Apple that handles these issues. It seems that the person that I spoke to last week never forwarded my case to this department. Be that as it may, they sent out a replacement via Fed Ex last night and the iPod was in my hands today.
     
  6. Gene Steinberg

    Gene Steinberg Forum Super Hero Staff Member

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    Glad to hear it worked out OK. :)
     
  7. Paul

    Paul Guest

    Im glad it worked out as well. Enjoy your ipod:)

    Paul
     
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