• Newsletter Issue #468

    November 16th, 2008


    Last week, I wrote yet another piece about possible CEO succession plans at Apple. Certainly there are such things, although Apple isn’t saying just what they are or who might be considered as a replacement for Steve Jobs.

    In keeping with the topic, on this week’s episode of The Tech Night Owl LIVE, we returned to “The David Biedny Zone,” where our Special Correspondent held forth on the topic. But his real passion is music making, and he’s always on the lookout for affordable gear that performs surprisingly well. Indeed, that was the topic of the larger portion of this segment.

    With the introduction of Parallels Desktop 4.0, the popular virtualization software for the Mac, we called on product evangelist Rawee Kambhiranond to detail the new features. It’s been a case of leapfrog between Parallels and its main rival, VMWare Fusion. It seems as soon as one gains an advantage, the other quickly comes up with a way to level the playing field and then some.

    In addition, noted industry analyst Ross Rubin, of the NPD Group, discussed the ongoing success of the iPhone, and the fact that U.S. sales reveal that Apple’s super-popular smartphone has surpassed the Motorola RAZR in unit sales. This is especially surprising when you consider that the RAZR is usually given away or sold for just a modest price in exchange for the standard two-year wireless contract

    Ross also talked about prospects for the tech industry this holiday quarter in light of the ongoing economic slowdown. In short, it’s expected cheaper gear will sell better, but it’s always possible that, if credit loosens before the holiday season is over, pent up demand might change that depressing picture. Or at least that’s what manufacturers and retailers are hoping.

    On The Paracast this week, meet an authentic Roswell witness and American hero, Dr. Jesse Marcel Jr., author of “The Roswell Legacy,” where he tells you how he handled materials from the fabled crash when he was a child. You’ll also hear from listener Mike Clelland, a UFO experiencer, who will recount some of his weird close encounters of the UFO kind.


    It’s not unusual to think that there’s never been a Mac OS feature that Microsoft didn’t try to imitate. Of course, this is not to say that Apple is above cribbing a few features from others when it’s appropriate.

    Take the the Mac’s Help menu or, for that matter, the application switching technique, both of which didn’t originate with Apple. But that’s beside the point. You see, the next great operating system war will be between Mac OS 10.6, known as Snow Leopard and Windows 7. The former is due to arrive next summer, the latter by 2010.

    May the best product win.

    For Apple, Snow Leopard will supposedly be a step back, the better to fix the plumbing and clean up the dead wood. Although system requirements haven’t been officially announced, it has been reported unofficially that it’s Intel only, which seems to make sense since the planned improvements would seem to impact the x86 processor architecture to a far greater extent.

    It certainly is a good idea to offload processor tasks to the graphics chips, which is one key reason why the new MacBooks are using NVIDIA parts rather than the pathetic integrated graphics from Intel. Since all recent Macs other than the original entry-level Intel-based Mac mini use processors with two or four cores, making the operating system more aware of such things is a huge plus.

    I suppose you might consider the enhanced support for Microsoft Exchange to be a significant feature, particularly in some businesses. But it’s something that will otherwise go unnoticed.

    Indeed, other than the features that promise enhanced performance, it appears that Apple will concentrate largely on cleaning up the dead wood in Mac OS X. Supposedly this will pave the way for future improvements for the systems that follow Snow Leopard. Or perhaps it’ll make it easier to deploy the system for multiple uses, in addition, of course, to Macs, the iPhone, iPod touch and Apple TV.

    There are also reports of late that the Finder — still one of the more controversial features of Mac OS X — is being rewritten as a Cocoa application. That might mean something if you care about programming matters, but it may otherwise mean absolutely nothing, unless some of its lingering irritants are resolved, and there’s no guarantee of that.

    I realize that some of the developers in our audience might want to lecture me about the age-old advantages of Carbon versus Cocoa, but I really don’t care all that much. The most important thing is how well things work.

    While Apple isn’t promising any spiffy new features, I’m skeptical. There’s always room for “one more thing” or maybe two or three and that might make Snow Leopard a more salable product.

    That assumes, of course, that Mac OS 10.6 will be sold at retail for the same $129 as previous versions. While I suppose that’s possible, I do have a sneaking suspicion that Apple might just want to reward Mac users for their loyalty and simply give it away!

    I expect some of you doubt what I’m suggesting and I’m happy to admit I may be wrong. But I don’t think so.

    As far as Microsoft as concerned, I have little doubt that Windows 7 will exact the same exorbitant purchase price as Vista. It is also supposed to be largely a refinement of its predecessor rather than a major revision.

    That doesn’t mean Microsoft hasn’t announced some interesting new features, but right now, with only pre-betas available, things are apt to change. One thing that’s clear, though, is that Windows 7 will likely have a taskbar that closely resembles Mac OS X’s Dock. That may be their interpretation of “innovation,” but to me it only makes Vista’s replacement even less interesting.

    Oh yes, they will also graft Multi-Touch capabilities onto Windows 7 as well, and certainly they have lots of good influences already, in the form of the iPhone and the new MacBook lineup. And, apparently, Microsoft’s overgrown, overpriced coffee table, the Surface.

    Well, I suppose folks who decided to pass on Vista might hope that Windows 7 will be available at a big discount. That would really be innovative.


    I can’t remember when there was a major new development in the printing business. I mean, printers are largely regarded as commodities, and it’s a sure thing that the choices are ubiquitous, with little differentiation from one model to the next.

    That, I suppose, makes them very much like home theater sound systems and, in fact, personal computers, with certain rare exceptions that we all know about.

    What it means is that, for $100 or so, you can buy an inkjet that delivers decent text quality and near-excellent reproduction of color photos. A black and white laser, which affords ultra-cheap prints, can be found for less than $200; double that for color.

    For $200 or so, you can buy an all-in-one or multifunction, which bundles a printer, copier, scanner and fax machine in a single unit. These says, the relative quality of each component is at least decent, and sometimes the equivalent of separates.

    The printer lineup that I’ve preferred, however, is neither inkjet nor laser, though it has some of the best qualities of both. In the past, I’ve given high marks for the Xerox Phaser 8550DN, a model now discontinued. However, after extended face time with a review sample, it developed an unexplained hardware defect and it was soon returned to the manufacturer.

    The Xerox uses solid wax-based ink, supplied in tiny sticks in each of four primary colors. The technology was acquired some years back from its inventor, Tektronix, and hasn’t been duplicated by other printer makers, at least in recent years.

    Well, after considering the latest and greatest, I opted for two. I use a Canon PIXMA MX850 all-in-one for copying, faxing and an occasional glossy color photo. I acquired the 8550’s successor, an 8560DN, for everything else.

    When it comes to text, the 8560DN delivers print quality that is extremely close to laser. If you examine the letterforms under a loupe, you will probably catch a little raggedness around the edges with solid ink. But I don’t think most of you will care.

    Color photos are sharp and brilliant, with a slight dithering pattern, even at the maximum resolution setting of 2400 dpi. But for all practical purposes, it’s close enough to an inkjet not to make a significant different for most purposes. That might explain why Phaser solid ink printers are quite popular in the real estate industry.

    In terms of print speed, the 8560DN is comparable to a midrange laser, but it has a singular advantage. The first copy from most print jobs outputs within less than the advertised five seconds. I’ve never seen a laser do near as well, and that actually makes the 8560DN seem a whole lot faster.

    Consumable pricing varies from vendor to vendor, but usually ranges at the low end of laser, and it’s far less expensive than any inkjet I know of. In fact, the price difference will largely vanish if your output level is high.

    With a street price of roughly $800, the 8560DN is actually quite a bargain. Now, it hasn’t been trouble free. A tiny SIM or personality card failed, which made the printer inoperable. But it was repaired by Xerox under warranty, which includes on-site service, which is generally available no later than the next business day. Since the tech told me that he’s planning to buy a Mac soon for video editing, he gets a top rating in my book — and so does the printer.


    The Tech Night Owl Newsletter is a weekly information service of Making The Impossible, Inc.

    Publisher/Editor: Gene Steinberg
    Managing Editor: Grayson Steinberg
    Marketing and Public Relations: Barbara Kaplan
    Worldwide Licensing and Marketing: Sharon Jarvis

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    11 Responses to “Newsletter Issue #468”

    1. Ed Orleman says:

      I’ve had a Phaser 8500 for just under two years and have found it to be without a doubt, the worst printer I ever owned. I bought it after years of frustration with Epsons refusing to believe that I’d replaced the ink cartridges and thought the wax based Phaser, made by Xerox would be a welcome relief. The first night we set it up it printed about 100 pages of gibberish until it finally used up all the paper in the tray. We had the Xerox service people in and they told us that it was because we were using it through a airport express so we changed to ethernet with no improvement. When they came back they told us we needed to buy new ink sticks before they could repair it ( $150). We did that and they came back to tell us that they didn’t know why the ‘add ink’ light was staying on but that it appeared to be fixed. Approximately 100 pages later it was indeed out of ink again ($150)and the ink waste tray was full. We were told we ‘weren’t printing enough and to leave it on so it would use less. We did so. Twenty or thirty pages later it was hungry again. I am now ordering ink ($150) so that I can get them in again to get it operating so I can sell the damn thing. I figure I’ve spent about $5 dollars per page printed. My $79 HP Photosmart prints like a dream.

    2. Clearly you got a defective unit, and it’s too bad Xerox didn’t address this properly. I would have insisted on a replacement in your position. But I agree that these printers do occasionally develop problems, and thus a service contract wouldn’t be a bad idea. Then again, any laser printer would be expensive to fix too.


    3. Dru Richman says:

      Gene –

      Like you I have transitioned from ink jet printers to a Xerox product. However, I was a bit more circuitous. I started with the Xerox 6120 Color Laser. It was a four toner cartridge printer. Worked great. But then I was introduced to the 8560n. Bought one the next day! Love it!

      But you forgot to mention the best reason to get rid of your ink jet printers – $11,000 per gallon for the ink!!! Most people have a hard time wrapping the heads around that figure. Try this instead – (In general) A page of color costs 75 cents on an ink jet. B & W about 22 cents per page. On my 8560n, a page of color costs 9.6 cents and a page of B & W is about 1.4 cents.

    4. hmurchison says:

      I’ve used the Phaser series before and they are workhorse units. I do believe the first poster has a defective unit because if you leave the printer on it’s suppose to consume much less “ink”

      The thing I like about the was printers is this. The paper never sags because it gets wet like an injet. You don’t have costly fuser oil and other waste product like a laser and wax tend to print well on multiple paper and always gives you a bit of a sheen to the pictures.

      I figure I’ll get around to buying the 8560N eventually. I’m certainly not buying an injet unless it’s a 13×19 for photographs.

      Xerox really should be hyping the “Green” features of the wax Phasers. They are far better for the environment than toner laser printers.

    5. Jeff Lewis says:

      I appreciate that Gene plays to the converted here… but just to get a wee semblence of balance…


      Well, actually it was a casual look at Snow Leopard with a few generic slams against Win 7 and Microsoft in general thrown in for a (cliched) larf. It wasn’t even a ‘vs’ which implies ‘comparison’.

      And we get the hackneyed “Windows costs more” argument again. Just to get that out of the way, last time I checked you can’t buy a copy of MacOS and run it on anything but a Mac – which is only sold with MacOS installer. Ergo, all MacOSes sold over the counter are, *by definition* upgrades, not full versions. Windows, on the other hand, IS sold separately and people do buy PCs without an OS, so there is a legitimate need for a real “full non-upgrade” version. Lest we forget, Microsoft makes its money from sales of Windows, not from sales of PCs – while Apple primarily makes their money from the sales of hardware, not OSes… so it’s kind of disingenuous to compare them as if they were the same.

      That being said, the version of Windows used most by the comparable markets is Windows Home Premium. The upgrade of that version retails for…

      $129! Exactly the same price.


      As for new systems – guess what? Microsoft has made it clear that it’s acceptable to buy the OEM version (ie: the version you’d get installed anyway) for $129 as well and install it yourself – which is essentially a fully non-upgrade version.

      For the average user, the “advantages” of Vista Ultimate really aren’t there, so it’s a non-issue. Is Vista Home Premium feature for feature identical with MacOS X 10.5.5? No. But it cuts both ways – MacOS doesn’t have the sophisticated tablet support of Vista, nor anything as powerful as Media Center – if you need such things (which I happen to).

      So how about letting it go and at least report relevent information? 🙂

      As for touch, again, it would help if you took the time to do a little research. Microsoft was doing work with touchscreens (and Multi-Touch) back in the early 90s. Lest we forget, Win XP Tablet Edition was their third attempt at a fully touchscreen/pen based system (technically, Vista is the fourth and Win7 is the fifth). Long before Apple showed up late to the party with the iPhone, Windows Mobile and WinCE was running on lots of touchscreen and stylus based devices.

      But hey – never let facts get in the way of a good snipe, right? 🙂

    6. What is relevant is the fact that Apple offers the full version of Mac OS X client for one price for a single user version. There are several versions of Vista, the most full-featured of which is Ultimate. This discussion has nothing to do with whether you need all the capabilities or not or whether a cheaper version would be more suitable. As I’ve said a number of times, it’s a strict feature-for-feature comparison with the equivalent product on both platforms. End of story.

      It’s also true that the iPhone is selling more units these days than all the Windows Mobile/CE devices together.


    7. Mr. Trucks says:

      Hi Gene,

      I too have gone the solid ink route but with a little bit of problems. I started with the 8560MFP/D a multi-function phaser and had a terrible time with it, the Xerox boys were here twice and replace virtually everything in the unit and finally said they didn’t know why the scanner/copier/fax sections wouldn’t work correctly and gave me my money back. Now I am in the Real Estate business and the output from the phaser is ideal for brochures and the like so I opted for the 8560DN ($599 special @ Costco last year) and then picked up a HP 7280 all-in-one for the non printing needs of my private office and it works out great.

      The other thing I have done is keep an eye on ebay & craigslist and a few months ago I bought 8 rainbow packs, and 6 3-packs of each color & 8 6-packs of black with an extended use maintenance kit for $600 from a company going out of business and these were all in their original packaging. That is a retail of about $3,550.00 for $600 so that can bring down the cost per print very quickly.

      As for the burning through the ink issue I started with the unit on all the time and found that the unit keeps cycling to make sure the ink is ready for use (wasting ink), after speaking to the tech support at Xerox they had me do an automatic system sleep after 60 minutes of no use and have seen my ink use drop by about 60%. It might be worth talking to the tech folks if you have any questions.


      Mr. Trucks

    8. Mr Deeds says:

      There is a USB dongle available to install OSX on non-Apple computers.
      Apple had the Newton many years ago with a pen based touch screen.

      As some have stated, maybe more research is required by the writer before he posted the original article… and by others when they post the follow up comments.

    9. Mr Deeds wrote:

      There is a USB dongle available to install OSX on non-Apple computers.
      Apple had the Newton many years ago with a pen based touch screen.

      As some have stated, maybe more research is required by the writer before he posted the original article… and by others when they post the follow up comments.

      From what I can see the dongle you talk of is neither complete nor 100% reliable.

      Here’s a link if anyone cares to check it further:


      Certainly my article didn’t dismiss the Newton. It wasn’t mentioned because it was not successful. And, in fact, I didn’t mention unofficial ways to install Mac OS X either. You appear to be responding to issues not relevant to the article itself.


    10. Jarod says:

      These days, only the completely ignorant, cheap, and foolish would knowingly go out and buy Windows or a Windows based PC. But then again, if that’s the only thing you know how to use, and you really have no capacity to improve yourself, then perhaps a Windows world is where you belong.

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