Some feel that Apple should be doing more, producing a greater variety of products. After all, a company of its size ought to be able to deliver a far wider catalog of tech gear. To some it may be seriously underperforming based on its huge potential.
Take the expected decision, as announced last week, to discontinue AirPort routers. After all, Apple was a pioneer in that business, so why should it abandon it? One key reason may be that there is no longer a place for Apple’s entry into this market. If sales were good and profits were high, AirPort would surely have had further updates after the last one, in 2013. It was no doubt strictly a business decision.
Compare that to the Apple LaserWriter, one of the original products that heralded the desktop publishing revolution. Equipped with Adobe PostScript, a LaserWriter was a mainstay for businesses, an expensive mainstay.
By 1997, when the LaserWriter was killed by Steve Jobs, it was hardly a unique product. There were plenty of equivalent printers available, all compatible with Macs, and Apple needed to ditch underperforming gear. So the LaserWriter joined the Newton and other products in being discontinued.
In any case, on this week’s episode of The Tech Night Owl LIVE, we presented outspoken commentator Jeff Gamet, Managing Editor for The Mac Observer, who briefly talked about the Slenderman urban legend, which was featured on our other radio show, The Paracast, before jumping full tilt into technology. There was a detailed discussion about Apple’s decision to discontinue AirPort routers, and why, after pioneering that business, it decided to give it all up. What about reports that the HomePod smart speaker system isn’t selling so well? What about a thought piece. so to speak, in Macworld about products Apple ought to give up? Gene and Jeff pointed out that one of the items on the list, the Mac mini, continues to get the love from Apple with positive statements from such executives as Tim Cook and Philip Schiller. The state of iTunes for Mac and Windows was discussed, plus the possibility that Apple might move the Mac platform to its customized ARM-based processors, or is there yet another option?
In a special encore presentation, you also heard from columnist Rob Pegoraro, who writes for USA Today, Yahoo Finance, Wirecutter and other publications. He discussed in detail his trip to Cape Canaveral to witness the launch of the SpaceX Falcon Heavy launch vehicle, the most powerful rocket ship the company has developed so far. Rob also explained what happened when he got lost. He briefly talked about his expectations for Apple’s smart speaker, the HomePod before discussing unexpected privacy issues involving an activity-tracking social network known as Strava, and the downsides of publicly revealing the location of its users, especially if that location is a secret U.S. military base. The privacy of connected cars was also discussed, particularly concerns about all that driving data a car collects, which can be used by insurance company, with a plugin receiver, to track your driving record. Gene and Rob also discussed whether car makers should make it easy for you to erase your data when you trade in the vehicle or it’s totaled.
On this week’s episode of our other radio show, The Paracast: Gene is joined by guest cohost Michael Allen in welcoming prolific paranormal author Nick Redfern back to The Paracast. Nick discusses the book, The Slenderman Mysteries: An Internet Urban Legend Comes to Life.Is it possible to invent a myth online, and have it emerge with frightening reality? Indeed, The Slenderman may be a tulpa, a thought-form that can stride out of our darkest imaginations and into reality if enough people believe in it. Nick Redfern is the author of 40 books, including Immortality of the Gods, Weapons of the Gods, Bloodline of the Gods, Monster Files, Memoirs of a Monster Hunter, The Real Men in Black, The NASA Conspiracies, Keep Out!, The Pyramids and the Pentagon, Contactees, The World’s Weirdest Places, For Nobody’s Eyes Only, and Close Encounters of the Fatal Kind.
It’s well-known that printer makers earn most of their profits from the consumables, not the purchase of the original product. Indeed, during a normal lifecycle, you’ll pay the hardware’s price over and over again to keep it going. But there have been efforts to reduce the cost of consumables, such as Epson’s Eco-Tank printers, although your upfront price is far higher in exchange for cheaper ink.
Some suggest that printer ink can cost more than an ounce of gold, but that might be pushing it. But consider just one example of overpriced ink. So the usual going rate for an OEM, or factory-built ink cartridge for a printer may be over $30, if you buy the “extra capacity” version. For my all-in-one, Epson’s Workforce WF-3640 printer, which has been out of production for a while, the 252XL cartridge is $34.99 at most mainstream dealers, such as Staples. Add a similar amount for each of the remaining three colors.
Now most of my printing is handled by a cheap Brother laser. From the day that the original factory toner cartridge was spent, I bought remanufactured cartridges. I am guided by the combination of high ratings and a low price at Amazon in choosing what to buy. Of late, I’ve used the INK4WORK brand, which costs $14.98 for its replacement for Brother’s TN-850 High Yield Toner Cartridge. Brother’s version is $106.99 after discount.
You can see where I’m going.
Well, print quality is almost identical to the OEM version, except for a slight streak every so often. There is no evidence whatever that the printer has suffered any, so I’m happy to continue to use it.
However, I didn’t do near as well with the WF-3640. I only print color occasionally. The cost of color is not worth it, but the original high-capacity black cartridge finally ran out. I found an LD Products replacement for $9.99 and bought one last week.
I didn’t expect trouble, since LD is supposed to be a pretty reliable brand. But sometimes reality doesn’t match one’s expectations.
In doing some online research, I ran across this comment in a Consumer Reports article on using third-party printer cartridges. I should have paid closer attention to this phrase: “some aftermarket inks worked initially but quickly clogged printer heads.”
So after I installed the black cartridge replacement from LD Products, the printer went through its long setup cycle before outputting the first page. I printed a web page consisting mostly of text with a single color illustration, but I didn’t expect what emerged from the printer’s output tray.
While the color print was mostly good, the black text was inconsistent, barely readable with lots of faded copy.
Before printing another document, I ran a test print to check the condition of the print heads. While three of the four colors were fine, the black parallel lines on the page had huge gaps in them.
I ran the printer’s head cleaning function, which uses quite a bit of ink during the cycle. After one cleaning cycle, the black lines weren’t so bad, but there were still gaps in them. The other colors remained solid, so I concentrated on the black only option as I ran the printer through another four cycles, running a test print between each. There was no further improvement.
Now one serious downside of using a remanufactured or third-party cartridge is that the manufacturer might void your warranty and/or refuse to repair a damaged unit if there’s evidence you used something other than OEM ink. I didn’t take this seriously before, because the only problems I’ve seen over the years with other inkjets were inconsistent print quality, If I went back to OEM, it was just fine.
I contacted Epson via online chat to see if they had any advice to clear the print heads, aside from taking the unit in for repair. Since the warranty had expired, getting free service would have been out of the question in any case.
The tech took me through the standard process of multiple cleaning operations, and removing and replacing the cartridge. There was no further improvement, so I was advised to take the printer to an authorized repair center to address what they concluded was a hardware-related problem. The print head assembly is not user replaceable as it is on other inkjets.
While there are third-party products that promise to clear clogged print heads on an Epson printer, they are not guaranteed to work. One product sold by Amazon had this cautionary note, “Printer cleaning is successful 95% of the time, but does require a supply of fresh ink and carries a small risk of damage to the printer.”
If it doesn’t work, you’ll get a refund, with no guarantee of repair or replacement of a broken printer.
So before considering whether to invest money I didn’t have in fixing an older printer, I contacted Amazon, whose only solution was to either replace the cartridge or give me a refund. I choose the latter, but opted to contact LD Products anyway in the hope that they might offer something more substantial because of what happened to my printer.
I didn’t mention that Amazon refunded my money; it was about their solution. The best they’d offer was to send a replacement cartridge, and I’ll grant the one I bought might be defective. I asked the tech what they’d do in the event the replacement doesn’t help, and the solution was to send another cartridge.
When I asked whether they’d pay for repair or replacement, I was informed that, if the repair shop agreed that the printer was probably damaged by the cartridge, they’d agree to pay part — but not all — of the repair cost.
Depending on how much the repair costs, it might be worth it. But how do you prove any specific ink cartridge damaged the printer, other than to leave it in the unit to demonstrate it had been used? Even then, the causal factor can only be inferred.
As I wait for the replacement cartridge to arrive, I’m frankly disappointed at the turn of events. Switching to OEM is a non-starter even if the printer is ultimately repaired. Amazon’s price for the set of four Epson 252XL high capacity cartridges is $140, with an estimated yield of 1,100 copies. Compare that to what I get from that remanufactured Brother laser toner cartridge, between 4,000 and 5,000 copies from an investment of just $14.98.
THE FINAL WORD
The Tech Night Owl Newsletter is a weekly information service of Making The Impossible, Inc.
Publisher/Editor: Gene Steinberg
Managing Editor: Grayson Steinberg
Marketing and Public Relations: Barbara Kaplan
Worldwide Licensing: Sharon Jarvis